Booking & Cancellation Policy

1. Welcome At MAVERI BEAUTY, we want every appointment to feel personal, comfortable, and thoughtfully prepared. This policy explains how appointment requests, confirmations, cancellations, rescheduling, payments, bridal bookings, and other service arrangements are handled. Please review the applicable terms before confirming a booking. 2. Booking Requests Submitting a booking request through our website does not automatically create a confirmed appointment. A booking request allows us to review: - Requested services - Preferred date and time - Service duration - Artist availability - Location requirements - Other necessary details Your appointment is confirmed only when MAVERI BEAUTY communicates acceptance and all explicitly disclosed confirmation conditions have been satisfied. Until you receive confirmation, your requested appointment time is not guaranteed. Please do not rely on an unconfirmed appointment request when arranging other time-sensitive plans. 3. Booking Confirmation Once Marina reviews your request, she may contact you by email, telephone, or another agreed communication method. A confirmation should identify: - Service or package - Appointment date and time - Appointment location - Agreed price - Any applicable taxes - Any required deposit - Applicable cancellation conditions - Special preparation requirements, where relevant If important details change before confirmation, we will clarify them with you. 4. Services, Prices, and Duration Service descriptions, prices, and estimated durations are displayed where available. Where a service states "Price on request," the final price will be communicated before the booking becomes binding. All prices are expressed in Canadian dollars (CAD), unless otherwise indicated. Any applicable GST will be disclosed and charged only when required by law and according to MAVERI BEAUTY's actual registration status. Some services may require additional time depending on hair characteristics, requested styling, or other individual factors. Any additional services or charges must be agreed upon before they are provided. 5. Standard Appointment Cancellation We understand that plans sometimes change. Our recommended standard notice period is 48 hours before the scheduled appointment, subject to Marina's final approval. Where a cancellation is received at least 48 hours before the appointment, any service deposit will be refunded according to the confirmed booking terms and applicable law. For cancellations within 48 hours, any disclosed and agreed cancellation conditions may apply. MAVERI BEAUTY will not automatically charge an undisclosed cancellation fee or retain a payment without an appropriate contractual and legal basis. Please contact us as soon as possible if you need to cancel. 6. Rescheduling We will make reasonable efforts to accommodate appointment changes, subject to availability. We recommend requesting changes at least 48 hours in advance. A requested change is not confirmed until Marina accepts the new date and time. If the replacement appointment requires a different service or duration, the price may change with your agreement. If you cannot attend due to sudden illness or an emergency, please contact us as soon as reasonably possible. Any exception to the ordinary cancellation terms will be considered in accordance with the circumstances, the agreed booking terms, and applicable law. 7. Late Arrivals Please aim to arrive on time. If you anticipate being late, contact us promptly. Depending on the remaining time available, we may be able to provide a shortened service, adjust the appointment, or offer rescheduling. We recommend using a 15-minute operational threshold for contacting the client and assessing whether the service can still be completed. This is a proposed operational setting, not an automatic cancellation or fee. We will discuss material changes before proceeding. Any charges associated with late arrivals must have been appropriately disclosed and agreed to in advance. 8. Missed Appointments If you do not attend a confirmed appointment and do not notify us, the booking may be recorded as a no-show. Any applicable deposit or no-show charge will be handled only according to terms disclosed and agreed to before confirmation and subject to applicable law. We do not impose undisclosed charges. Repeated missed appointments may result in future bookings requiring advance confirmation or an agreed deposit. 9. Bridal Beauty and Wedding Services Bridal services require additional preparation and planning. Submitting a bridal inquiry does not reserve or confirm the requested wedding date. Wedding availability is confirmed individually. Depending on the request, bridal services may include: - Bridal makeup - Bridal hairstyling - Bridal preview or trial - Wedding party services - Wedding morning scheduling - Travel to an agreed location - Additional artists where expressly arranged A customized quote may be required. 10. Bridal Quotes and Agreements Before accepting a bridal package, the client should receive written information identifying: - Wedding date - Services included - Number of people receiving services - Preparation location - Service start and completion times - Total price - Applicable taxes - Travel and parking fees - Deposit requirements, if applicable - Payment schedule - Cancellation and rescheduling conditions - Any additional artist arrangements A separate bridal agreement may apply to larger or more complex bookings. Any such agreement must be provided before payment or binding acceptance. Where terms differ from the standard appointment policy, the agreed bridal terms will apply to the extent permitted by law. 11. Bridal Deposits A bridal reservation deposit may be requested to secure a wedding date. The amount and conditions must be clearly disclosed before payment. A wedding date is not considered secured merely because a client submitted an inquiry. We will not describe deposits as automatically non-refundable without appropriate disclosure, agreement, and legal review. Deposit refunds and any retention of amounts following cancellation are governed by the agreed terms and applicable consumer protection law. MAVERI BEAUTY will not impose a punitive or undisclosed cancellation charge. 12. Bridal Cancellation and Date Changes Wedding plans may change. Please contact us as early as possible if your wedding date, location, or service requirements change. Requests to move a wedding booking to another date are subject to availability and acceptance. Material changes may require a revised quote or agreement. Any wedding-specific cancellation deadlines, deposit treatment, and payment obligations must be documented in the bridal quote or agreement before confirmation. There is no automatic guarantee that an alternative wedding date will be available. 13. Bridal Trials A bridal preview or trial is a separate appointment unless clearly included in a package. The trial helps establish the desired hair and makeup direction before the wedding day. We encourage clients to share relevant inspiration, preferences, hair accessories, and other details in advance. A trial provides an opportunity to evaluate and refine the look but does not guarantee that every element will remain identical under different lighting, weather, or conditions on the wedding day. Cancellation and rescheduling terms for trial appointments must be disclosed before confirmation. Completed trial services are charged according to the agreed booking terms. 14. Wedding Morning Schedule For wedding services, MAVERI BEAUTY may prepare a proposed schedule based on: - Number of services - Estimated service durations - Required completion time - Travel and preparation time - Availability of additional artists, where applicable Clients are responsible for communicating material timing or location changes as soon as possible. Additional people or last-minute services are not guaranteed and may require an updated quote. 15. Travel and On-Location Services Travel services are offered only when individually confirmed. Availability outside Calgary, including surrounding areas and destinations such as Canmore or Banff, must be confirmed with Marina. Travel-related charges may include: - Transportation - Parking - Additional travel time - Accommodation where necessary and agreed - Other reasonable pre-disclosed expenses Any applicable costs must be included in the quote or agreed before the client becomes responsible for them. We will not charge unexpected travel fees without appropriate authorization. 16. Appointment Preparation To help us provide the best possible service, clients may receive preparation instructions. Depending on the service, these may include: - Arriving with clean or appropriately prepared skin - Preparing hair as directed - Bringing relevant hair accessories or extensions - Sharing makeup inspiration - Providing necessary information about product sensitivities - Following appropriate brow or lash treatment preparation instructions Clients should contact Marina if they are uncertain about preparation requirements. 17. Allergies, Sensitivities, and Service Suitability Please inform MAVERI BEAUTY before your appointment about relevant allergies, known reactions, sensitivities, or circumstances that may affect the requested treatment. Certain brow, lash, or cosmetic procedures may not be suitable for everyone. Where necessary, Marina may recommend additional consultation, a patch test, postponement, or an alternative service. A patch test does not guarantee that an allergic reaction cannot occur. We may decline or postpone a service when there is a reasonable hygiene or safety concern. Beauty services are cosmetic services and do not constitute medical advice, diagnosis, or treatment. Nothing in this policy excludes liability or consumer protections that cannot lawfully be excluded. 18. Hygiene and Safety MAVERI BEAUTY aims to follow applicable hygiene, sanitation, and personal service requirements. Clients should notify us of relevant issues that may affect safe service delivery. We may stop or decline a procedure if continuing would create a reasonable safety concern. If an unexpected reaction occurs, the service may be paused or stopped. For urgent medical symptoms, seek appropriate medical assistance. 19. Results and Expectations Every client has individual features, preferences, hair characteristics, and skin conditions. We work to agree on a suitable approach before beginning the service. Makeup appearance, hairstyle longevity, lash lift outcomes, and brow treatment results can vary. Results may be affected by environmental conditions, aftercare, natural hair or lash growth, and other individual factors. We do not promise identical outcomes for every client. Clients are encouraged to raise concerns promptly so we can review them fairly. These provisions do not reduce any applicable statutory rights. 20. Payments Available payment methods will be communicated before payment is requested. At launch, payment options may include approved manual methods. Future online payment options may be introduced through an appropriate payment processor. MAVERI BEAUTY will not request or store complete payment card details through ordinary contact or booking forms. Any required deposit and remaining balance will be disclosed before the client accepts the booking. Receipts will be supplied where required. 21. Refunds Refund requests will be reviewed under: - The applicable booking agreement - Services actually provided - Any disclosed and agreed cancellation conditions - Applicable Alberta and Canadian consumer protection laws Refunds for services not delivered because MAVERI BEAUTY cancels or cannot provide them will be handled in accordance with applicable law, including refunds of payments attributable to unprovided services where required. Where a statutory cancellation right applies, that right takes precedence over inconsistent contractual terms. Approved refunds will be processed promptly through an appropriate method, within any applicable statutory deadline. Financial institutions may require additional processing time. 22. Cancellation by MAVERI BEAUTY Occasionally, an appointment may need to be changed due to illness, emergency, safety concerns, or circumstances outside our reasonable control. We will contact affected clients as soon as reasonably possible. Where practicable, we may offer an alternative appointment. If an acceptable alternative is unavailable, appropriate refunds will be provided for services not delivered, according to the agreement and applicable law. We will not unilaterally replace an agreed service with a materially different service without the client's consent. 23. Client Photographs Client photographs are not required for ordinary promotional purposes. Any photography for portfolio, website, or social media use requires appropriate permission. Clients may decline promotional photography. Our handling of photographs is explained further in our Privacy Policy. 24. Concerns and Customer Service If you have concerns about a booking or completed service, please contact us. We aim to review concerns respectfully and fairly. Where appropriate, we may discuss reasonable solutions. Nothing in this policy removes a client's rights under applicable consumer protection legislation. 25. Contact MAVERI BEAUTY Calgary, Alberta, Canada Email: mozyamay@gmail.com